BOS – One of Norway’s largest service and trading companies

One of Norway’s largest service and trading companies saves large amount of work effort with a leading document management solution.

Bertel O. Steen (later abbreviated BOS) is one of Norway’s largest service and trading companies that imports and resells Kia, Peugeot, Citroen and Mercedes Benz cars. 2011 the company had 2 660 man-years and operating revenues of 1,27 billion euros.

As much as eight full-time equivalent (FTE) of work will be saved.

Business challenge

BOS needed to improve their service by making use of company documents more agile. These documents include for example service orders, sales contracts and pictures. The company needs to save time and increase quality. The company has great amount of documents they need to handle and archive manually.

During a typical day BOS dealerships scan up to 2000 documents a day.

Solution and technology

Elinar created a solution to meet this business challenge based on IBM technology. The archive, called BDA (BOS Digital Archive) consists of:

  • IBM Filenet as a content repository to store the documents
  • IBM Watson as an analytical search engine to find and analyze them
  • IBM Datacap as a capture solution to push content into the archive
  • IBM Navigator as the easy to use front-end and user interface

The archive is robust and scalable enterprise-level archive platform. It is very secure as it sets BOS decide who can see what based on the dealer the employees work at. Audit functionality enables that confirming policies are being followed by the users.

The archive handles automatically thousands of documents daily – Less than 5 % needs to be manually validated,

IBM Watson acts as an easy-to-access search engine, making finding the right documents easy and intuitive. Analytics capabilities enable discovering new insights from the archived material.

The archive is also easily accessible with a web browser from anywhere on mobile or computer.

Take a look at the use case presentation by our solution architect Petri Sysilahti: How Bertel O. Steen saves up to eight full time equivalents work annually with intelligent digital archiving system.

Benefits

Intelligent digital archive saves workBOS saves time in scanning documents and employees are able to find the information later with better quality. As much as eight full-time equivalent (FTE) of work will be saved when the phase one of the solution is fully complete. Besides work time savings the solution will allow more responsive customer service and higher performance of overall processes.

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