The Unemployment Insurance Fund (TVR)

The Unemployment Insurance Fund gained the ability to manage the sharp increase in case volume with no additional staff.

The Unemployment Insurance Fund was founded in 1998 and is based in Helsinki, Finland. Its main function is to fund unemployment insurance benefits to the residents of Finland. The fund collects unemployment insurance fees from workers and employers and hands out the payments through partner agencies, including the The Social Insurance Institution of Finland (Kela) and smaller, worker union-managed unemployment funds.

Need for a document management solution

Usage of existing manual, paper-based processes would result in a need to recruit many new inspectors.

The Unemployment Insurance Fund manages the unemployment insurance payment collection from pension insurance companies and finances the unemployment payments within Finland for approximately USD2 billion a year. The Finnish labor system requires that companies that lay off people over 55 years old must be a part of the unemployment costs if the employee does not find a new job within 500 working days.

There were significant increase in the number of cases that had to be inspected and handled using complex processes.

As an administrative body, the Unemployment Insurance Fund must inspect every layoff involving a person over 55 years old and verify whether if various conditions are fulfilled to see whether the employer is required to pay part of the unemployment costs.

The recent recession has brought in a radical increase in the number of layoffs, resulting in a significant increase in the number of cases that had to be inspected and handled using complex processes.

Usage of existing manual, paper-based processes would result in a need to recruit many new inspectors, which would carry a significant cost increase. Implementation of a powerful document management solution solved this challenge.

Benefit of the solution

The Unemployment Insurance Fund gained the ability to manage the sharp increase in case volume with no additional staff.

Integrations between the FileNet Business Process Framework platform and existing IT systems have made process management significantly faster and more streamlined.

Inspectors can view all relevant information easily in one system instead of fetching information and papers from multiple sources. Management can now view the overall situation easily and react to possible deviations and delays in a timely manner.

Solution technical implementation

The Unemployment Insurance Fund was able to cope with a significant increase in the number of cases that had to be inspected.

The Unemployment Insurance Fund engaged IBM Business Partners Elinar and Arrow ECS Finland Oy to help it create a document management system using IBM FileNet P8 Platform V4.5, IBM FileNet Business Process Manager V4.5.0, IBM FileNet Business Process Framework V4.1, IBM FileNet eForms V4.0.2, IBM Lotus Quickr V8.5 and IBM Content Collector for Email V2.1.1 software.

By moving existing paper-based processes into FileNet P8 Platform software, the Unemployment Insurance Fund was able to cope with a significant increase in the number of cases that had to be inspected. The solution enables the client to manage its document-centric processes.

The core solution is the FileNet Business Process Framework application, which is extended by FileNet eForms software and some custom Ajax code for a good user experience.

Other IBM components included in the solution are Lotus Quickr software, which provides office document management capabilities, and Content Collector for Email software, which enables the fund to archive email and decrease the volume of information on its Microsoft Exchange server.

Solution tech summed

Software: FileNet P8 Platform; Content Collector for Email; FileNet Business Process Framework; FileNet eForms; FileNet Business Process Manager; Lotus Quickr.

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