Mutual Pension Insurance Company – Ilmarinen

Better document management

A new interface empowers users to commit, find, manage and retrieve documents from archives. Now the document management at the company is more efficient.

Ilmarinen’s task is to ensure that over 900,000 people employed in Finland receive the pension they have earned from their employment. Backed by 550 experts in the field, the company helps its clients to succeed. It also helps their employees to enjoy their work and have a healthy and happy retirement.

Business challenge

As an insurer, Ilmarinen needs to store vital policy documents securely for more than 50 years. But it also needs to keep this information easily accessible for use in day-to-day business processes.


Enterprise content management helps the company to instantly access data from its archives and other active sources. At the same time, it provides a seamless, unified user experience.

Elinar is an IBM Business Partner that specializes in enterprise content management solutions for the Finnish insurance sector. Working with Elinar the Ilmarinen team used IBM Content Navigator to provide an intuitive user interface that plugs into SharePoint. The new interface empowers users to commit, find, manage and retrieve documents from both active repositories and a long-term archive. We built it on the IBM FileNet Content Manager and Records Management platform. The solution is known as “Holvi”, which is the Finnish word for “vault”.

Ari Juntunen, CTO of Elinar, comments: “We work with many insurance companies. Some of them are still struggling with paper archives. Very few of them are able to access documents in the seamless way that Ilmarinen has achieved. By building this solution, we think Ilmarinen is moving ahead of the curve in Finland.”

Business benefits of this solution

Today, document retrieval is a significantly more efficient process for Ilmarinen. Instead of going downstairs to the vault, users can simply click on Holvi within their SharePoint browser window. Then they click through to the files they need. As a result, the users of Ilmarinen have quickly come to trust Holvi as a fast, secure and reliable source of information. It has become critical for many of the company’s core business processes. Holvi has the following benefits:

  • Boosts productivity and trust with instant access to documents via a unified interface.
  • Simplifies compliance with legal requirements for long-term document retention.
  • Saves costs by eliminating physical document storage and paper-based processes.

If you want to know more, you can read the whole story here:

Case Ilmarinen (PDF)

Read the case study about PDF/A Rendering and what customer benefits Ilmarinen gets from it.

Link to article

Elinar's reference, Ilmarinen

Ilmarinen Mutual Pension Insurance Company was founded in 1961. Ilmarinen is responsible for pension provision for nearly 1.2 million Finns. They are also responsible for ensuring that clients receive the pension they earn from their work. About €5.7 billion of pensions are paid per year.


“We can access any content instantly, archived or active – so we always have the right documents.”

A retired couple walking in a forest.

Solution tech summed:

  • IBM_Content Navigator
  • IBM_FileNet Content Manager
  • IBM_Enterprise Records